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REFUND POLICY

Effective Date: October 23rd, 2024

At Caring Hearts of Hope, we strive to provide a positive experience for all our donors and participants. We value your support and are committed to transparency and integrity in all our transactions. Please review our Refund Policy carefully. By making a donation or payment through our website or in person, you agree to the terms of this Refund Policy.

1. Donation Refunds


General Policy: Donations made to Caring Hearts of Hope are typically non-refundable, as they directly support our programs, services, and community initiatives. Your donation helps us continue our mission of education, empowerment, and support for those in need.
Exceptional Circumstances: We understand that errors may occur. Refund requests will be considered under special circumstances, including but not limited to:

  • The donation was made accidentally or the amount was entered incorrectly.

  • A duplicate donation was made due to technical errors.

  • To request a refund, you must contact us within 7 days of the donation date. Refund requests made after this period may not be processed.

2. Event and Service Payments


Paid Events and Workshops: Registration fees for events, workshops, or seminars organized by Caring Hearts of Hope are non-refundable unless the event is canceled or postponed by us. In such cases, registrants will be notified, and refunds will be issued promptly.
Fee-Based Services: Payments for fee-based services such as résumé creation, copying, printing, and other support services are non-refundable once the service has been provided. If you encounter any issues with our services, please reach out to us, and we will do our best to address your concerns.


3. How to Request a Refund

 

  • To request a refund, please contact us by email or phone with the following information:

  • Your full name and contact details.

  • The date and amount of the donation or payment.

  • A brief description of the reason for your refund request.

  • We will review your request and respond within 10 business days. If your refund is approved, it will be processed to the original payment method within 14 business days.

4. Refund Method
Refunds will be issued using the same method as the original payment. For example, if the donation or payment was made using a credit card, the refund will be credited back to that card.
We do not issue cash refunds for payments made through digital platforms or checks.


5. Contact Us
If you have any questions or need assistance with your donation or payment, please contact us:

Caring Hearts of Hope

​​Call us:

(+27)-068-776-7092

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